Shipping.

Shipping Methods and Delivery Timeline

Nefertiti’s Garden Collections are made to order terrariums. We offer the following shipping options:

Standard Shipping - $9.99 (approx. 5-7 business days)

Express Shipping - $15.99 (approx. 3-4 business days)

* Currently we are only shipping to New York City, New Jersey and Philadelphia. Any orders made for delivery outside of the eligible regions will be canceled. However, you may update your shipping address within 48-hrs of ordering by emailing info@nefertitisgarden.com and we will process your order accordingly.

*Each Nefertiti’s Garden Collection is made to order and the approximate standard and express shipping times indicated above do not include the standard 4-8 business days processing time it takes for the order to ship out.

Returns

Return Policy

“High-quality” is one of the pillars upon which Nefertiti’s Garden is built. Therefore, we endeavor to ensure that our NG Collections are delivered intact and with the freshest plants possible. Our NG Collections are made to order and are perishable, so all sales are final. Please note that the actual plants delivered in your order are subject to seasonal availability and may substantially differ from the plants pictured on the website. Receiving different plants from those on the website will not be an acceptable reason for a valid return in accordance with the below.

We value our customers and want you to be happy with your NG Collection. Please inspect your NG Collection when delivered. If for any reason your NG Collection arrived damaged or in substandard condition, please email us a photo to info@nefertitisgarden.com along with the name on the order within 72-hours of delivery. We are happy to replace your order or issue a store credit - no questions asked.

Nefertiti’s Garden assumes all information provided by the customer at the time of purchase to be true, and cannot be held responsible for any typos, incorrect entries or other inaccuracies therein. This includes, but is not limited to incorrect mailing addresses, client names and shipping dates. Please reach out to us at info@nefertitisgarden.com if there is any incorrect information provided in the original order and we will endeavor to update accordingly.